There are six Breathing Time Techniques that help build credibility and authenticity, whatever the circumstance. They are:

Repeat or Rephrase
Raincheck
Delegate & Introduce
Comment
Compliment
Clarify

When you get a difficult or unexpected question you may need a moment to think before responding. In reality, whatever the circumstances, a little breathing time can help you provide a more concise and structured response. These six breathing time techniques help you gain that time, increase your composure, and frame responses when answering questions. The key is to implement these with sincerity and specificity. Watch this video for ideas on how to do just that.