What makes a conversation a dialogue and not a monologue? Question awareness and agility. In this program, participants learn the essential types of questions and how and when to deploy them. We highlight each question type’s definition and purpose and address common pitfalls – like phrasing questions in the negative or rapid-firing multiple consecutive questions. Participants learn how to ask questions with linguistic precision and then tolerate relaxed silence at the end of questions – a skill that sounds deceptively easy. Participants also learn to use questions to: cold call with intention; create a sense of comfort and safety; and narrow the field of responses for negotiation or sales situations.