In a fast-moving society where decisions need to be made early and often, establishing trust is essential. Trust isn't some magical force; it can be built and lost. In this program, participants examine with new eyes the human behaviors that establish and grow trust and then learn concrete, behavioral skills that contribute to that process.

Topics include: the trust-building behaviors of physical and vocal expressiveness; using questions to etablish and build rapport; how non-verbal mirroring and contrasting work; and the power of transparency.

Participants will also learn and practice a conversational framework—the GRACIOUS Model—that can be applied to any interaction or conversation where building trust is essential.